Dashboard: Repeat Segments (All)

Table of Contents

1. 1. Navigating to the Repeat Segments Dashboard
   2. How to use the Repeat Segments Dashboard
   3. Repeat Segments Dashboard Components
   4. Unique Filters in Repeat Segments

Navigating to the Repeat Segments Dashboard

1. Hover over the red bar on the far left of the Retail Application and select Dashboard, as shown In the image below.

2. Navigate to the Customer Suite, and select Repeat Segments (All).

How to use the Repeat Segments Dashboard

Use Repeat Segments to understand the repeat purchase propensity and behavior of your customers. See how many one-time customers your business has, compared to multi-transaction customers. Track how CHS changes based on order count. Pair the data in Repeat Segments with lists pulled in Query Builder to target particular customer segments and attempt to convert one-time purchasers to two-time purchasers and beyond. Understand CHS and its correlation to order count, and then head on over to the CLS dashboard and CLV dashboard to make targeted marketing decisions based on your customers' behavior and our predictive models.

Repeat Segments Dashboard Components

1. Dashboard Tiles

Key customer performance metrics to review.

2. Customer Count by Order Count Visualization & Sales by Order Count

View how many customers have only ever placed one order vs multiple orders by order count. You can also see on the right the percentage by customer running order count.

3.  CHS by Order Count Visualization

View how CHS changes based on customer running order count. On the right, see what percentage of sales is due to 1x purchasers vs multiple purchases by order count.

4. Customer Details

Use this chart to review detailed customer performance metrics by order count.

5. Customer count by cohort

See how order count differs based on customer cohort, which is the month and year of first purchase.

Unique Filters in Repeat Segments