How to Enable Zendesk

Registering Reactor with Zendesk

1. In the Admin Center, click  Apps and integrations in the sidebar, then select APIs > Zendesk API.
2. Click the OAuth Clients tab on the Zendesk API page, and then click Add OAuth client on the right side of the OAuth client list.
3. Complete the following fields to create a client:
   1. Client Name - Enter a name for the app. This is the name that users will see when asked to grant access to your application and when they check the list of third-party apps that have access to their Zendesk. [NOTE: “Reactor Data” is a good choice if possible.]
   2. Description - Optional. This is a short description of your app that users will see when asked to grant access to it.
   3. Unique Identifier - The field is auto-populated with a reformatted version of the name you entered for your app. You can change it if you want.
   4. Client kind - Public or Confidential. Choose Confidential as it will use client secrets.
   5. Redirect URLs - The Reactor integration does not require redirection. Please use your company standard for populating this value.
4. Click Save.
5. After the page refreshes, a new pre-populated Secret field appears on the lower side. This is the "client_secret" value specified in the OAuth2 spec.
6. Copy the Secret value to your clipboard and place it into the external vault in 1Password as a new entry. [NOTE: The characters may extend past the width of the text box, so make sure to select everything before copying. Important: For security reasons, your secret is displayed fully only once. After clicking Save, you'll only have access to the first nine characters.]
7. Click Save.

Source: https://support.zendesk.com/hc/en-us/articles/4408845965210-Using-OAuth-authentication-with-your-application#topic_s21_lfs_qk 

To Add a New User to your Zendesk

1. In the Admin Center, click  People in the sidebar, then select Team > Team members. The Team members page opens.
2. Click Create team member. Use First Name (Reactor), Last Name (Data), and Email address (client-[yourclientname]@soundcommerce.com). 
3. In the Assign role section, select the user’s Support role from the Support drop-down list, then click Next. You set only the Support role now. You can set other roles later. [NOTE: SoundCommerce will need Lite Agent permissions.]
4. In the Select brands section, select the team member's brand memberships from the drop-down list.
5. Team members can only view, search, and access tickets within their brands. If they are assigned no brands, they will have no ticket access. Admins are automatically assigned to all brands. You can update brand memberships later if needed. 
6. Click Save.

The new user is saved. If the option to also send a welcome email when a new user is created by an agent or administrator option is selected, the new user receives a welcome email and link to sign in.

Source: https://support.zendesk.com/hc/en-us/articles/4408886939930-Adding-agents-and-admins#topic_3zw_yl2_yg